| Q: | How do I setup WGePAY-Online Bill Pay? |
| A: | You must be signed up for WGeNET before you can sign up for WGePAY. 1. Sign into WGeNET at www.wge.org using your user name and password. Instructions for signing up are listed to the left.
2. Once you are in the WGeNET site, click on
3. You will be asked to fill out four sections: 4. Click “Submit”.
5. Follow the on-screen directions to add payment
If you have problems viewing the site, your pop-up blocker may be preventing the site from appearing. Following the directions to the right based on your |
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| Q: | Can I apply for a loan online? |
| A: | Yes. At the home page, look under "Services" for "WGeLoan". Applying is quick, easy, and free. You will receive a decision within 60 seconds. |
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| Q: | I applied for a loan online and it said someone would contact me. Does that mean I was denied? |
| A: | Not necessarily. Perhaps the information you entered didn't match the information in the system, such as your current address, or you may have indivertibly made a mistake while typing, such as your salary is $30,000 and you put in $3,000. Someone from WGE will call you to clarify the information and give you a decision on your application. |
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| Q: | How do I view my loan history online? |
| A: | You can view this history by clicking on the “history icon”, and selecting loan history from the drop down box. You can view your history from June 1, 2007 forward.
At this time, you are not able to view your Home Equity or Mortgage history. |
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| Q: | Can I view my Mortgage or Home Equity Line of Credit histories online? |
| A: | Unfortunately you cannot view either of these histories online at this time. A different computer system holds this information, and is not accessible via Internet at this time. |
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| Q: | Can you put a stop payment on a debit card purchase? |
| A: | No, a debit card purchase cannot have a stop payment place on a transaction. Debit card transaction are in "real time" |
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| Q: | Can I reorder checks via e-mail? |
| A: | No, not by e-mail, but you may order them through a Web site or by calling the WGE Call Center at 765-289-2148. |
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| Q: | What do I do if I lost my debit card or ATM card? |
| A: | If you have lost or if you suspect your ATM or Visa Debit card was stolen, please call 877-943-5463 immediately. If your Visa credit card is lost or stolen, please call 800-289-5939. |
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| Q: | No one has answered any of my e-mails. What's up? |
| A: |
When WGE switched to the new Web site in late February 2008, a new e-mail provider was added. The new e-mail provider has high security measures to ensure your |
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| Q: | How can I change my PIN (Personal Identification Number) to my WGE ATM or debit card? |
| A: | You may change your PIN at any branch Monday through Friday, or at the Bethel Branch on Saturday. The process is free, quick, and easy. |
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| Q: | What documents are needed for the Service Member’s Civil Relief Act? |
| A: | If you or your spouse are being deployed, you need to bring a copy of the deployment papers, and we will need to have subsequent action forms signed. |
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| Q: | Why don't all of my checks have images available? |
| A: | If an item was processed as an “ACH” or electronic item you may not be able to get an image. You may contact WGE for official documention of an ACH payment. |
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| Q: | I receive E-Statements, how can I enter the "Clip & Win" drawing each quarter? |
| A: | A PDF of the current newsletter is available online. You may print it out and enter the drawing at any branch, or you may stop in any branch and receive a printed copy of the newletter.
http://wge.securesites.net/index.php?src=gendocs&ref=WGEnewsletters |
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| Q: | Why didn’t my automatic payroll deduction come out as scheduled? |
| A: | The likely cause is your employer changing the way your payroll is sent to WGE. Changing the name and/or payroll I.D. number can cause our WGE system to be unable to recognize the payroll, and therefore not make the necessary deductions. |
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| Q: | How do I set up Direct Deposit? |
| A: | You need to give your employer the WGE routing number and account number, and whether you want all of your money put in checking or savings. The routing number directs it to WGE, the account number lets us know where you want the deposit.
To request the routing number, please contact WGE at 765-289-2148. |
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| Q: | Why was I charged Overdraft fees when I appeared to still have a positive balance? |
| A: | The most likely cause is debit card holds. Many times when you use your debit card the money isn’t taken out of the account that same moment, but rather is put on hold until it reaches the clear date decided on my the company where you swiped your card. So it appears there is money in the account, but it is already ear marked by the system as being used. |
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| Q: | Why do I get a message that says “We’re sorry, but your request cannot be performed at this time. Please try again later. Thank You!” when I try to access my account online? |
| A: | You get this message because we need to issue you a user name and password. |
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| Q: | Why are all my payments showing as checks when I set up my online bill pay? I know some of the businesses take electronic payments. |
| A: | The first time you set up a payment it will go out as a check. If the company accepts electronic payments, the system will automatically convert it from check payments to electronic payments. |
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| Q: | Will I be able to transfer funds between accounts that I am joint on? |
| A: | Yes, you will be able to make transfers between accounts that you are joint on including share to share transfers, share to loan transfers, and loan to share transfers. |
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| Q: | What if I forget my username and/or password? |
| A: | You may call a Member Service Representative at WGE at (765) 289-2148 or (800) 459-5585 to obtain your username. If you forget your password, we will assign you a temporary password and the system will prompt you to create a new unique password the first time you initialize the system. WGE will never have access to your unique password. |
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| Q: | How do I login to WGeNET? |
| A: | The first time you initialize the new WGeNET, you will be prompted to create your own unique username and password. Your new username must begin with an alpha letter. Your password does not have to contain any alpha characters. You will then be asked to answer three security questions unique to only you. You will then proceed through the LOGIN screen to the disclosures. Once you accept the disclosures, you will then be directed to your account. |
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