Mailing Communication Error
Recently, WGE sent a direct mail piece alerting members to our new gift card program for anyone who would wish to secure a mortgage with the credit union. Unfortunately, a sorting error that originated with our database marketing firm caused a mislabeling error to occur in the process of the mailers being mailed. It was an error caused by a vendor that we deeply regret. We are taking the steps to hopefully prevent this type of problem from occurring again. Mail communications is an effective way of communicating to our members regarding product specials and other opportunities. We appreciate your understanding and will continue to work hard to service you in the best manner possible.
WGE Offers Instant-Issue VisaŽ
The instant-issue VisaŽ debit card is being piloted at the Bethel Branch; however, the other branches offer next business day service, or members may pick up their VisaŽ cards at Bethel the same day.
"Exploring convenient ways to streamline our services to members is one of our top priorities," said Jackie Kennedy, Electronic Services Manager. "Our members have demonstrated great interest in any service that makes their lives easier, whether it's by giving them a debit card the minute they open their account, or speeding up the time it takes to pay a bill. Our goal is to continue to innovate and provide them with proven tools to make their lives more convenient."
The instant-issue VisaŽ debit card provides several benefits to the member. Before instant issuance, you had to wait several days to receive your VisaŽ card after opening an account or ordering a replacement card. Now, you can have your card within minutes at the Bethel Branch or the next business day at Broadway or Madison branches. There is no cost for a new card on a new account, and the replacement cost on an existing account is just $10.00 per card compared to $5.00 per card for the regular 10 to 14 day waiting period on a replacement card. When paired with the WGePIN Select, your instant-issue VisaŽ debit card is secure by selecting a PIN before you leave the branch.